![]() ![]() The ability of this psychological approach, of course, must begin with the ability of a librarian to be able to recognize what psychological factors can shape user behavior. A good librarian must have the ability to take a psychological approach with users in order to adapt to a variety of user behaviors. ![]() Librarian as a representation of the library institution is required to always provide excellent service to visitors without missing anything. Users who have different social, economic, and even educational backgrounds result in the formation of a diversity of behavior from users in utilizing library services. Service activities in a library certainly involve interaction between librarians and library users.
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